“one of the key reasons people no longer make phone calls — they don’t know when someone has time to talk and they don’t want to interrupt them.”
“…Calls that can’t be answered go to voicemails that recipients don’t bother checking”
“a phone call is often more convenient as users aren’t always video-ready or they’re trying to multi-task, not sit in front of a screen.”
“Placing a call is simple as well. It’s just a one-button tap — not a complicated process of calling contacts, then “merging” calls as you do on your smartphone’s Phone app.”