People Problems
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By Josh Clement
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People with heart problems, cancers, strokes, and other diseases found it harder to get medical help, and some sat on their illness for fear of contracting COVID-19 at the hospital.”
The Third Surge
covid
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“The fear of getting sick and losing your job.”
Sevice design starts with user needs
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“It’s hard work to convey (probabilities) in the right way (to the public).”
Why Polls Were Off In 2020