“Sometimes, a phone call is the best way to get something done… But more often than not, we need to wait on hold during these calls—listening closely to hold music and repetitive messages—before we reach a customer support representative who can help. In fact, people in the United States spent over 10 million hours on hold with businesses last week.” #

google phone

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“It can be stressful perfecting that message to a recruiter or asking for an introduction from a mutual connection — only to realize you’ve made a typo or used the wrong “too.”” #

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“In the United States, only 19 percent of people with disabilities are employed.” #