“This technology enables a much larger audience to pay with their faces without worrying about the compatibility of their devices.”
“Couldn’t believe it happened so fast. When he finished the payment, he asked the cashier twice “So is it done?””
“Anything that relates to finances is generally regarding as private and requiring high security: people don’t want to risk their money.”
“Although facial-recognition payments were fast, the onboarding experience for the first-time users was poor, and, as a result, they became suspicious, did not trust the technology, and said they did not want to return to it.”
“It’s all too easy create false mental models and distrust (about new technologies).”
“If you want to take a picture of someone you never met before, it’s polite to ask for permission first. It’s creepy if you don’t.”
Making Cutting-Edge Technology Approachable
Alipay china facial recognition shopping